Microsoft Remote Desktop-OTHER Posted on Sep 23, 2015 5:09 PM. Reply I have this question too (9. Visit an Apple Store, call 1-800-MY-APPLE, or find a reseller. Jul 17, 2019 I'm having the same exact issue. Using a macbook Microsoft Remote Desktop 10 v. 10.2.13 to remote into an office computer windows 10 1903. When I use a windows laptop to rdp into the office windows rdp it works fine. So the problem is the macbook OS which I think is not compatible with the windows 7 or 10 OS.
- Microsoft Remote Desktop Assistant
- Microsoft Remote Desktop Client App Store
- Microsoft Remote Desktop 8 App Store
- Microsoft Remote Desktop Free Download
Applies to: Windows 10, Windows 8.1, Windows Server 2019, Windows Server 2016, Windows Server 2012 R2
You can use the Remote Desktop client for iOS to work with Windows apps, resources, and desktops from your iOS device (iPhones and iPads).
Use the following information to get started. Be sure to check out the FAQ if you have any questions.
Note
- Curious about the new releases for the iOS client? Check out What's new for Remote Desktop on iOS?.
- The iOS client supports devices running iOS 6.x and newer.
Get the Remote Desktop client and start using it
This section will tell you how to download and set up the Remote Desktop client for iOS.
Download the Remote Desktop client from the iOS store
First you'll need to download the client and configure your PC to connect to remote resources.
To download the client:
- Download the Microsoft Remote Desktop client from the iOS App Store or iTunes.
- Set up your PC to accept remote connections.
Add a PC
After you've downloaded the client and configured your PC to accept remote connections, it's time to actually add a PC.
To add a PC:
- In the Connection Center, tap +, then tap Add PC.
- Enter the following information:
- PC name – the name of the computer. The PC name can be a Windows computer name, an Internet domain name, or an IP address. You can also append port information to the PC name (for example, MyDesktop:3389 or 10.0.0.1:3389).
- User name – The user name you'll use to access the remote PC. You can use the following formats: user_name, domainuser_name, or
user_name@domain.com. You can also select Ask when required to be prompted for a user name and password when necessary.
- You can also set the following additional options:
- Friendly name (optional) – An easy-to-remember name for the PC you're connecting to. You can use any string, but if you don't specify a friendly name, the PC name is displayed instead.
- Gateway (optional) – The Remote Desktop gateway that you want to use to connect to virtual desktops, RemoteApp programs, and session-based desktops on an internal corporate network. Get the information about the gateway from your system administrator.
- Sound – Select the device to use for audio during your remote session. You can choose to play sound on the local devices, the remote device, or not at all.
- Swap mouse buttons – Whenever a mouse gesture would send a command with the left mouse button, it sends the same command with the right mouse button instead. Swapping mouse buttons is necessary if the remote PC is configured for left-handed mouse mode.
- Admin Mode - Connect to an administration session on a server running Windows Server 2003 or later.
- Clipboard - Choose whether to redirect text and images in your clipboard to your PC.
- Storage - Choose whether to redirect storage to your PC.
- Tap Save.
Need to edit these settings? Press and hold the desktop you want to edit, then tap the settings icon.
Add a workspace
To get a list of managed resources you can access on your iOS, add a workspace by subscribing to the feed provided by your admin.
To add a workspace:
- On the Connection Center screen, tap +, and then tap Add workspace.
- In the Feed URL field, enter the URL for the feed you want to add. This URL can be either a URL or an email address.
- If you use a URL, use the one your admin gave you.
- This URL is usually a Windows Virtual Desktop URL. Which one you use depends on which version of Windows Virtual Desktop you're using.
- For Windows Virtual Desktop (classic), use
https://rdweb.wvd.microsoft.com/api/feeddiscovery/webfeeddiscovery.aspx. - For Windows Virtual Desktop, use
https://rdweb.wvd.microsoft.com/api/arm/feeddiscovery.
- For Windows Virtual Desktop (classic), use
- This URL is usually a Windows Virtual Desktop URL. Which one you use depends on which version of Windows Virtual Desktop you're using.
- If you use an email address, enter your email address. Entering your email address tells the client ot search for a URL associated with your email address if your admin configured the server that way.
- If you use a URL, use the one your admin gave you.
- Tap Next.
- Provide your credentials when prompted.
- For User name, give the user name of an account with permission to access resources.
- For Password, give the password for the account.
- You may also be prompted to give additional information depending on the settings your admin configured authentication with.
- Tap Save.
After you've finished, the Connection Center should display the remote resources.
Once subscribed to a feed, the feed content will update automatically on a regular basis. Resources may be added, changed, or removed based on changes made by your administrator.
Manage your user accounts
When you connect to a PC or workspace, you can save the user accounts to select from again.
To create a new user account:
- In the Connection Center, tap Settings, and then tap User Accounts.
- Tap Add User Account.
- Enter the following information:
- User Name - The name of the user to save for use with a remote connection. You can enter the user name in any of the following formats:
user_name,domainuser_name, oruser_name@domain.com. - Password - The password for the user you specified.
- User Name - The name of the user to save for use with a remote connection. You can enter the user name in any of the following formats:
- Tap Save.
To delete a user account:
Microsoft Remote Desktop Assistant
- In the Connection Center, tap Settings, and then tap User Accounts.
- Select the account you would like to delete.
- Tap Delete.
Connect to an RD Gateway to access internal assets
A Remote Desktop Gateway (RD Gateway) lets you connect to a remote computer on a corporate network from anywhere on the Internet. You can create and manage your gateways using the Remote Desktop client.
To set up a new gateway:
- In the Connection Center, tap Settings > Gateways.
- Tap Add gateway.
- Enter the following information:
- Gateway name – The name of the computer you want to use as a gateway. The gateway name can be a Windows computer name, an Internet domain name, or an IP address. You can also add port information to the server name (for example, RDGateway:443 or 10.0.0.1:443).
- User name - The user name and password to be used for the Remote Desktop gateway you're connecting to. You can also select Use connection credentials to use the same user name and password that you used for the remote desktop connection.
Navigate the Remote Desktop session
This section describes tools you can use to help navigate your Remote Desktop session.
Start a Remote Desktop connection
- Tap the remote desktop connection to start the remote desktop session.
- If you're asked to verify the certificate for the remote desktop, tap Accept. To accept by default, set Don't ask me again for connections to this computer to On.
Connection bar
The connection bar gives you access to additional navigation controls.
- Pan Control: The pan control enables the screen to be enlarged and moved around. Pan control is only available using direct touch.
- To enable or disable the pan control, tap the pan icon in the connection bar to display the pan control. The screen will zoom in while the pan control is active. the pan icon in the connection bar again to hide the control and return the screen to its original resolution.
- To use the pan control, tap and hold the pan control. While holding, drag your fingers in the direction you want to move the screen.
- To move the pan control, double-tap and hold the pan control to move the control on the screen.
- Connection name: The current connection name is displayed. Tap the connection name to display the session selection bar.
- Keyboard: Tap the keyboard icon to display or hide the keyboard. The pan control is displayed automatically when the keyboard is displayed.
- Move the connection bar: Tap and hold the connection bar. While holding the bar, drag it over to its new location. Let go of the bar to place it at the new location.
Session selection
You can have multiple connections open to different PCs at the same time. Tap the connection bar to display the session selection bar on the left-hand side of the screen. The session selection bar enables you to view your open connections and switch between them.
Here's what you can do with the session selection bar:
- To switch between apps in an open remote resource session, tap the expander menu and choose an app from the list.
- Tap Start New to start a new session, then choose a session from the list of available sessions.
- Tap the X icon on the left side of the session tile to disconnect from your session.
Command bar
The command bar replaced the Utility bar starting in version 8.0.1. You can use the command bar to switch between mouse modes and return to the connection center.
Use touch gestures and mouse modes in a remote session
The client uses standard touch gestures. You can also use touch gestures to replicate mouse actions on the remote desktop. The mouse modes available are defined in the table below.
Note
In Windows 8 or later, the native touch gestures are supported in Direct Touch mode. For more information on Windows 8 gestures, see Touch: Swipe, tap, and beyond.
| Mouse mode | Mouse operation | Gesture |
|---|---|---|
| Direct touch | Left-click | Tap with one finger |
| Direct touch | Right-click | Tap and hold with one finger |
| Mouse pointer | Left-click | Tap with one finger |
| Mouse pointer | Left-click and drag | Tap and hold with one finger, then drag |
| Mouse pointer | Right-click | Tap with two fingers |
| Mouse pointer | Right-click and drag | Double-tap and hold with two fingers, then drag |
| Mouse pointer | Mouse wheel | Double-tap and hold with two fingers, then drag up or down |
| Mouse pointer | Zoom | With two fingers, pinch to zoom out and spread fingers apart to zoom in |
Supported input devices
The client has Bluetooth mouse support for iOS 13 and iPadOS as an accessibility feature. You can use Swiftpoint GT or ProPoint mice for deeper mouse integration. The client also supports external keyboards that are compatible with iOS and iPadOS.
For more information about device support, see What's new in the iOS client and the iOS App Store.
Tip
Swiftpoint is offering an exclusive discount on the ProPoint mouse for iOS client users.
Use a keyboard in a remote session
You can use either an on-screen keyboard or physical keyboard in your remote session.
For on-screen keyboards, use the button on the right edge of the bar above the keyboard to switch between the standard and additional keyboard.
If Bluetooth is enabled on your iOS device, the client automatically detects the Bluetooth keyboard.
While certain key combinations might not work as expected in a remote session, many of the common Windows key combinations, such as CTRL+C, CTRL+V, and ALT+TAB will work.
Tip
Questions and comments are always welcome. However, if you post support requests or product feedback in this article's comments section, we won't be able to respond to your feedback. If you need help or want to troubleshoot your client, we highly recommend you go to the Remote Desktop client forum and start a new thread. If you have a feature suggestion, you can tell us using the Client UserVoice forum.
-->Applies To: Windows 10, Windows 8.1, Windows Server 2012 R2, Windows Server 2016
You can use the Remote Desktop client for Mac to work with Windows apps, resources, and desktops from your Mac computer. Use the following information to get started - and check out the FAQ if you have questions.
Note
- Curious about the new releases for the macOS client? Check out What's new for Remote Desktop on Mac?
- The Mac client runs on computers running macOS 10.10 and newer.
- The information in this article applies primarily to the full version of the Mac client - the version available in the Mac AppStore. Test-drive new features by downloading our preview app here: beta client release notes.
Get the Remote Desktop client
Follow these steps to get started with Remote Desktop on your Mac:
- Download the Microsoft Remote Desktop client from the Mac App Store.
- Set up your PC to accept remote connections. (If you skip this step, you can't connect to your PC.)
- Add a Remote Desktop connection or a remote resource. You use a connection to connect directly to a Windows PC and a remote resource to use a RemoteApp program, session-based desktop, or a virtual desktop published on-premises using RemoteApp and Desktop Connections. This feature is typically available in corporate environments.
What about the Mac beta client?
We're testing new features on our preview channel on AppCenter. Want to check it out? Go to Microsoft Remote Desktop for Mac and select Download. You don't need to create an account or sign into AppCenter to download the beta client.
If you already have the client, you can check for updates to ensure you have the latest version. In the beta client, select Microsoft Remote Desktop Beta at the top, and then select Check for updates.
Add a workspace
Subscribe to the feed your admin gave you to get the list of managed resources available to you on your macOS device.
To subscribe to a feed:
- Select Add feed on the main page to connect to the service and retrieve your resources.
- Enter the feed URL. This can be a URL or email address:
- This URL is usually a Windows Virtual Desktop URL. Which one you use depends on which version of Windows Virtual Desktop you're using.
- For Windows Virtual Desktop (classic), use
https://rdweb.wvd.microsoft.com/api/feeddiscovery/webfeeddiscovery.aspx. - For Windows Virtual Desktop, use
https://rdweb.wvd.microsoft.com/api/arm/feeddiscovery.
- For Windows Virtual Desktop (classic), use
- To use email, enter your email address. This tells the client to search for a URL associated with your email address if your admin configured the server that way.
- This URL is usually a Windows Virtual Desktop URL. Which one you use depends on which version of Windows Virtual Desktop you're using.
- Select Subscribe.
- Sign in with your user account when prompted.
After you've signed in, you should see a list of available resources.
Once you've subscribed to a feed, the feed's content will update automatically on a regular basis. Resources may be added, changed, or removed based on changes made by your administrator.
Export and import connections
You can export a remote desktop connection definition and use it on a different device. Remote desktops are saved in separate RDP files.
To export an RDP file:
- In the Connection Center, right-click the remote desktop.
- Select Export.
- Browse to the location where you want to save the remote desktop RDP file.
- Select OK.
To import an RDP file:
- In the menu bar, select File > Import.
- Browse to the RDP file.
- Select Open.
Add a remote resource
Remote resources are RemoteApp programs, session-based desktops, and virtual desktops published using RemoteApp and Desktop Connections.
- The URL displays the link to the RD Web Access server that gives you access to RemoteApp and Desktop Connections.
- The configured RemoteApp and Desktop Connections are listed.
To add a remote resource:
- In the Connection Center select +, and then select Add Remote Resources.
- Enter information for the remote resource:
- Feed URL - The URL of the RD Web Access server. You can also enter your corporate email account in this field – this tells the client to search for the RD Web Access Server associated with your email address.
- User name - The user name to use for the RD Web Access server you are connecting to.
- Password - The password to use for the RD Web Access server you are connecting to.
- Select Save.
The remote resources will be displayed in the Connection Center.
Connect to an RD Gateway to access internal assets
A Remote Desktop Gateway (RD Gateway) lets you connect to a remote computer on a corporate network from anywhere on the Internet. You can create and manage your gateways in the preferences of the app or while setting up a new desktop connection.
To set up a new gateway in preferences:
- In the Connection Center, select Preferences > Gateways.
- Select the + button at the bottom of the table Enter the following information:
- Server name – The name of the computer you want to use as a gateway. This can be a Windows computer name, an Internet domain name, or an IP address. You can also add port information to the server name (for example: RDGateway:443 or 10.0.0.1:443).
- User name - The user name and password to be used for the Remote Desktop gateway you are connecting to. You can also select Use connection credentials to use the same user name and password as those used for the remote desktop connection.
Manage your user accounts
When you connect to a desktop or remote resources, you can save the user accounts to select from again. You can manage your user accounts by using the Remote Desktop client.
To create a new user account:
- In the Connection Center, select Settings > Accounts.
- Select Add User Account.
- Enter the following information:
- User Name - The name of the user to save for use with a remote connection. You can enter the user name in any of the following formats: user_name, domainuser_name, or user_name@domain.com.
- Password - The password for the user you specified. Every user account that you want to save to use for remote connections needs to have a password associated with it.
- Friendly Name - If you are using the same user account with different passwords, set a friendly name to distinguish those user accounts.
- Select Save, then select Settings.
Microsoft Remote Desktop Client App Store
Customize your display resolution
You can specify the display resolution for the remote desktop session.
- In the Connection Center, select Preferences.
- Select Resolution.
- Select +.
- Enter a resolution height and width, and then select OK.
To delete the resolution, select it, and then select -.
Displays have separate spaces
If you're running Mac OS X 10.9 and have disabled Displays have separate spaces in Mavericks (System Preferences > Mission Control), you need to configure this setting in the Remote Desktop client using the same option.
Drive redirection for remote resources
Drive redirection is supported for remote resources, so that you can save files created with a remote application locally to your Mac. The redirected folder is always your home directory displayed as a network drive in the remote session.
Microsoft Remote Desktop 8 App Store
Note
In order to use this feature, the administrator needs to set the appropriate settings on the server.
Use a keyboard in a remote session
Mac keyboard layouts differ from the Windows keyboard layouts.
- The Command key on the Mac keyboard equals the Windows key.
- To perform actions that use the Command button on the Mac, you will need to use the control button in Windows (for example Copy = Ctrl+C).
- The function keys can be activated in the session by pressing additionally the FN key (for example, FN+F1).
- The Alt key to the right of the space bar on the Mac keyboard equals the Alt Gr/right Alt key in Windows.
By default, the remote session will use the same keyboard locale as the OS you're running the client on. (If your Mac is running an en-us OS, that will be used for the remote sessions as well.) If the OS keyboard locale is not used, check the keyboard setting on the remote PC and change it manually. See the Remote Desktop Client FAQ for more information about keyboards and locales.
Support for Remote Desktop gateway pluggable authentication and authorization
Microsoft Remote Desktop Free Download
Windows Server 2012 R2 introduced support for a new authentication method, Remote Desktop Gateway pluggable authentication and authorization, which provides more flexibility for custom authentication routines. You can now try this authentication model with the Mac client.
Important
Custom authentication and authorization models before Windows 8.1 aren't supported, although the article above discusses them.
To learn more about this feature, check out https://aka.ms/paa-sample.
Tip
Questions and comments are always welcome. However, please do NOT post a request for troubleshooting help by using the comment feature at the end of this article. Instead, go to the Remote Desktop client forum and start a new thread. Have a feature suggestion? Tell us in the client user voice forum.