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ESET Premium Security with an active computer scan. ESET Smart Security Premium is $60 per year for a single device and $150 for 10 devices. Those are the upfront prices and are not promotional. ESET SMART SECURITY PREMIUM 2021 EDITION Comprehensive antivirus and cyber security for complete peace of mind while you're online. Fair approach guarantee - we don't charge you more at.

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Welcome to the ESET Smart Security Premium user guide. The information provided here will familiarize you with your product and help you make your computer more secure.

Getting started

Before using ESET Smart Security Premium, we recommend that you familiarize yourself with the various types of detections and remote attacks you might encounter when using your computer.

We have also compiled a list of new features introduced in ESET Smart Security Premium, and a guide to help you configure basic settings.

How to use ESET Smart Security Premium Help pages

Help topics are divided into several chapters and sub-chapters. Press F1 to view information about the window you are currently in.

The program allows you to search for a help topic by keyword(s), or search content by typing words or phrases. The difference between these two methods is that a keyword may be logically related to help pages which do not contain that particular keyword in the text. Searching by words and phrases will search the content of all pages and display only those containing the searched word or phrase in the actual text.

For consistency and to help prevent confusion, terminology used in this guide is based on the ESET Smart Security Premium parameter names. We also use a uniform set of symbols to highlight topics of particular interest or significance.

Note

A note is just a short observation. Although you can omit it, notes can provide valuable information, such as specific features or a link to some related topic.

Important

This requires your attention that we encourage you not to skip over. Usually, it provides non-critical but significant information.

Warning

This is information that requires extra attention and caution. Warnings are placed specifically to deter you from committing potentially harmful mistakes. Please read and understand text placed in warning brackets, as it references highly sensitive system settings or something risky.

Example

This is a use case or a practical example that aims to help you understand how a certain function or feature can be used.

Convention

Meaning

Bold type

Names of interface items such as boxes and option buttons.

Italic type

Placeholders for information you provide. For example, file name or path means you type the actual path or a name of file.

Courier New

Code samples or commands.

Provides quick and easy access to cross-referenced topics or external web location. Hyperlinks are highlighted in blue and may be underlined.

%ProgramFiles%

The Windows system directory where programs installed on Windows are stored.

Online Help is the primary source of help content. The latest version of Online Help will automatically be displayed when you have a working internet connection.

[KB2289] How can I manually uninstall my ESET product using the ESET uninstaller tool

Issue

ESET Endpoint Encryption (EEE) Client and EEE Server are separate products from ESET Full Disk Encryption (EFDE)

The article below applies only to the EEE Client or EEE Server and not EFDE. Visit What's new in ESET Full Disk Encryption to view EFDE content.

Eset Smart Security Premium Code

  • You have used the ESET Start Menu uninstaller and continue to have problems uninstalling or reinstalling your ESET product
  • Your ESET product remains active after uninstallation
  • Uninstallation fails
  • The ESET Uninstaller tool should not be used on Microsoft Azure/Amazon VMs because the tool must be run on the machine when in safe mode. Microsoft Azure/Amazon VMs do not have RDP connectivity when in safe mode therefore they lock up when restarting in safe mode.

Details

You are not required to purchase an additional license to reinstall your ESET product. Your existing license remains functional for the duration of your subscription regardless of how many times you remove or install the product on the computer to which it is registered.

What's new & changelog

What's new in version 9.0.3.0 of the ESET Uninstaller tool?

  • Support for cleaning the Driver store
  • Support for network interface backup before proceeding with any uninstall operation
  • Changes in the displayed messages (e.g., the added version number in ESET Remote Administrator Agent 6.1.365.0)
  • Added detailed info in logs for easier debugging (e.g., function entry/exit)
  • Supports for Windows Security Center cleaning
  • Added the /fix-filter-list parameter that can be executed in both standard and safe mode

What's new in version 9.0.1.0 of the ESET Uninstaller tool?

  • Windows Server 2016 compatibility
  • Windows Server 2019 compatibility
  • Support for ESET Enterprise Inspector Agent
  • Support for ESET Enterprise Inspector Server
  • Supports only Windows 7 and newer operating systems

What's new in version 8.0.13.0 of the ESET Uninstaller tool?

  • Last version supporting Windows XP and Windows Vista

What's new in version 8.0.9.0 of the ESET Uninstaller tool?

  • Windows 10 RS3 compatibility
  • Unable to run ESET uninstaller in Normal mode

What's new in version 8.0.5.0 of the ESET Uninstaller tool?

  • Support for ESET Mail Security for Microsoft Exchange (6.x)
  • Support for ESET Mail Security for IBM Domino (6.x)
  • Support for ESET Security for SharePoint Server (6.x)
  • Support for ESET File Security (6.x)
  • Support for ESET Remote Administrator 6.x components: ERA Agent, Server, MDM, Proxy, RD Sensor
  • Full name of products are now shown when asked which product to uninstall
  • 45 registry keys now removed that were leftover previously
  • ESET Uninstaller will only run in Safe Mode
  • Compatibility with ESET Endpoint Encryption (formerly DESlock) drivers

What's new in version 7.0.7.0 of the ESET Uninstaller tool?

Eset Smart Security Premium Review

  • The latest version that supports the following operating systems: Windows Vista, Home Server, XP, Windows Server 2003 R2, 2003, 2000
  • Support for Windows 10
  • Support for ESET NOD32 Antivirus 9.x and ESET Smart Security 9.x

What's new in version 7.0.3.0 of the ESET Uninstaller tool?

Download Eset Smart Security Premium

  • Support for ESET Endpoint products version 6.x

What's new in version 7.0.1.0 of the ESET Uninstaller tool?

  • Support for ESET NOD32 Antivirus 8.x and ESET Smart Security 8.x

Solution

  • I have Windows Vista, Home Server, XP, Server 2003 R2, 2003, 2000

Windows 7, Windows 8, Windows Server 2008 R2, 2012, 2012 R2, 2016, 2019

Export your settings

Before using the Uninstaller tool, export all ESET product settings. Your settings will not be restored automatically when you reinstall ESET.

Back up network adapter settings

After using the ESET Uninstaller Tool, you may be required to reinstall your network adapter drivers. Follow the steps below to back up your network adapter settings and restore them after uninstallation is finished:

  1. Before running the Uninstaller Tool: Open an administrative command prompt and enter the following command to back up your network adapter settings:
    • netsh -c interface dump > C:NetworkSettings.txt
  2. After uninstallation is complete: Reinstall your network adapter drivers if necessary and then open an administrative command prompt and enter the following command to restore your network adapter settings:
    • netsh -f C:NetworkSettings.txt
  1. Download the ESET Uninstaller and save it to your Desktop.
  2. Restart your computer in Safe Mode.
  3. In Safe Mode, double-click the installer file you saved to your Desktop in step 1 to run ESET Uninstaller tool. If you want to use the Advanced user commands below, open an Administrative command prompt first and then change to the Desktop directory.
Advanced user commands(To view a full list of available commands for the ESET Uninstaller, type ESETUninstaller.exe /help or click to view a screenshot):
  • If you are removing ESET products from bootable media, you will be asked if you want to remove ESET files from each available partition separately.
  • /mode=offline specifies the uninstallation mode for CD and USB drives.
  • /mode=online specifies hard disks. Very rarely, you may need to use the /mode=onlineparameter to force the ESET product file deletions if the ESET Uninstaller does not detect your bootable media automatically.
  • /force removes all present ESET products and components (including ERA components) without being prompted; run the uninstaller with the /force parameter
  • In some cases, the ESET Uninstaller tool will need to be launched by typing ESETUninstaller.exe /reinst into the command line and pressing Enter. The ESET Uninstaller utility will prompt you if the switch is necessary.

If you are prompted to use the ESETUninstaller.exe /reinst command, your Network Interface Card settings will be reset. We recommend that you record your network settings somewhere so that you can easily reconfigure them after running the uninstaller tool.


  1. Read the warning and type y to confirm.

Eset Smart Security Premium License Key 2021

Figure 1-1

  1. Review the item(s) listed under Installed ESET products, type the number that corresponds to the ESET installation in this list that you want to remove and then press the Enter key.

Figure 1-2

If you are not running Windows in Safe Mode, you will receive an error message. Complete step 2 above and then run the ESET Uninstaller while in Safe Mode.

Smart

Figure 1-3

  1. Verify that you are uninstalling the correct ESET product from operating system and type y to confirm.

Figure 1-4

  1. Once the ESET Uninstaller tool has finished running, press any key to exit (or type q and then press any key) and then restart your computer in Normal Mode.

The uninstaller writes a log of all its processes to the ~ESETUninstaller.log file (located in the same folder as the ESETUnistaller.exe file) for future reference.

Figure 1-5

  1. Click the link below that corresponds to your ESET product for help with reinstallation. If you continue to experience issues with reinstallation, delete the ehdrv driver using device manager and then repeat the steps above to run the ESET Uninstaller application again. Because ESET is designed as a security application, in some instances multiple attempts are required to uninstall the product completely.
    • ESET Endpoint Security/ESET Endpoint Antivirus

Windows 10

Export your settings

Before using the manual uninstaller, export all ESET product settings. Your settings will not be restored automatically when you reinstall ESET.

Back up network adapter settings

After using the ESET Uninstaller Tool, you may be required to reinstall your network adapter drivers. Follow the steps below to back up your network adapter settings and restore them after uninstallation is finished:

  1. Before running the Uninstaller Tool: Open an administrative command prompt (Right-click the Start icon, select Command Prompt (Admin) from the context menu and click Yes at the prompt) and enter the following command to back up your network adapter settings:
    • netsh -c interface dump > C:NetworkSettings.txt
  2. After uninstallation is complete: Reinstall your network adapter drivers if necessary and then open an administrative command prompt and enter the following command to restore your network adapter settings:
    • netsh -f C:NetworkSettings.txt
  1. Download the ESET Uninstaller and save it to your Desktop.
  2. Uninstall the Epfw NDIS LightWeight Filter:

Epfw NDIS LightWeight Filter already uninstalled

Skip this step if Epfw filter has already been uninstalled and is not visible in the Ethernet Properties window.

  1. Press the Windows key + r to open a Run dialog, type ncpa.cpl into the blank field and then click OK.
  2. Right-click your network adapter (select Wireless network connection) and select Properties from the drop-down menu.
  3. Select Epfw NDIS LightWeight Filter and click Uninstall. Click Yes at the prompt; uninstallation may take several minutes.

Figure 2-1

  1. Restart your computer in Safe Mode.

  1. Right-click the Start icon, select Command Prompt (Admin) from the context menu and click Yes at the prompt.

Figure 2-2

  1. In the command prompt window type cd/Users/youruser/Desktop and press Enter. (Replace youruserwith the user name on your computer. In the example below, 'ESET' is the user name.) To launch the ESET Uninstaller utility, type ESETUninstaller.exe and press Enter.

    Save your Network Interface Card settings

    Your Network Interface Card settings will be reset. We recommend that you record your network settings somewhere so that you can easily reconfigure them after running the uninstaller tool.

Advanced user commands(To view a full list of available commands for the ESET Uninstaller, type ESETUninstaller.exe /help or click to view a screenshot):
  • If you are removing ESET products from bootable media, you will be asked if you want to remove ESET files from each available partition separately.
  • /mode=offline specifies the uninstallation mode for CD and USB drives.
  • /mode=online specifies hard disks. Very rarely, you may need to use the /mode=onlineparameter to force the ESET product file deletions if the ESET Uninstaller does not detect your bootable media automatically.
  • /force removes all present ESET products and components (including ERA components) without being prompted; run the uninstaller with the /force parameter
  • In some cases, the ESET Uninstaller tool will need to be launched by typing ESETUninstaller.exe /reinst into the command line and pressing Enter. The ESET Uninstaller utility will prompt you if the switch is necessary.

  1. Read the warning and type y to confirm.

Eset Smart Security Premium 13

Figure 2-3

  1. Review the item(s) listed under Installed ESET products, type the number that corresponds to the ESET installation in this list that you want to remove and then press Enter

Figure 2-4

If you are not running Windows in Safe Mode, you will receive an error message. Complete step 3 above and then run the ESET Uninstaller while in Safe Mode.

Figure 2-5

  1. Verify that you are uninstalling the correct ESET product from the correct operating system and type y to confirm.
Eset Smart Security Premium

Figure 2-6

  1. Once the ESET Uninstaller tool is finished running, press any key to exit and then restart your computer in Normal Mode.

    • The uninstaller writes a log of all its processes to the ~ESETUninstaller.log file (located in the same folder as the ESETUnistaller.exe file) for future reference.

Figure 2-7

  1. Click the link below that corresponds to your ESET product for help with reinstallation. If you continue to experience issues with reinstallation, delete the ehdrv driver using device manager and then repeat the steps above to run the ESET Uninstaller application again. Since ESET is designed as a security application, in some instances multiple attempts are required to uninstall the product completely.
    • ESET Endpoint Security/ESET Endpoint Antivirus

Windows Vista, Home Server, XP, Windows Server 2003 R2, 2003, 2000

Export your settings

Before using the manual uninstaller, export all ESET product settings. Your settings will not be restored automatically when you reinstall ESET.

Back up network adapter settings

After using the ESET Uninstaller Tool, you may be required to reinstall your network adapter drivers. Follow the steps below to back up your network adapter settings and restore them after uninstallation is finished:

  1. Before running the Uninstaller Tool: Open an administrative command prompt and enter the following command to back up your network adapter settings:
    • netsh -c interface dump > C:NetworkSettings.txt
  2. After uninstallation is complete: Reinstall your network adapter drivers if necessary and then open an administrative command prompt and enter the following command to restore your network adapter settings:
    • netsh -f C:NetworkSettings.txt
  1. Download ESET Uninstaller (legacy version 7.0.7.0) and save it to your Desktop.
  2. Restart your computer in Safe Mode.
  3. Double-click the ESETUninstaller icon on your Desktop.
Advanced user commands(To view a full list of available commands for the ESET Uninstaller, type ESETUninstaller.exe /help or click to view a screenshot):
  • If you are removing ESET products from bootable media, you will be asked if you want to remove ESET files from each available partition separately.
  • /mode=offline specifies the uninstallation mode for CD and USB drives.
  • /mode=online specifies hard disks. Very rarely, you may need to use the /mode=onlineparameter to force the ESET product file deletions if the ESET Uninstaller does not detect your bootable media automatically.
  • /force removes all present ESET products and components (including ERA components) without being prompted; run the uninstaller with the /force parameter
  • In some cases, the ESET Uninstaller tool will need to be launched by typing ESETUninstaller.exe /reinst into the command line and pressing Enter. The ESET Uninstaller utility will prompt you if the switch is necessary.

  1. Read the warning and type y to confirm.

    Figure 3-1

  1. Review the item(s) listed under Installed ESET products, type the number that corresponds to the ESET installation in this list that you want to remove and then press Enter.

    Figure 3-2

If you are not running Windows in Safe Mode, you will receive an error message. Complete step 2 above and then run the ESET Uninstaller in Safe Mode.

Figure 3-3

  1. Type y to confirm your selection.

    Figure 3-4

  1. Once the ESET Uninstaller tool is finished running, press any key to exit and then restart your computer in Normal Mode.
    • The uninstaller writes a log of all its processes to the ~ESETUninstaller.log file (located in the same folder as the ESETUnistaller.exe file) for future reference.

    Figure 3-5

  2. Click the link below that corresponds to your ESET product for help with reinstallation. If you continue to experience issues with reinstallation, repeat the steps above to run the ESET Uninstaller application again. Because ESET is designed as a security application, in some instances multiple attempts are required to uninstall the product completely.
Last Updated: Jan 25, 2021