Citrix Cloud with TOTP eliminates the need for Citrix Gateway on-premises and is an easy, straightforward option available in the Authentication pane of the Citrix Cloud admin interface. However, if your definition of MFA is more complex, such as integration with RSA virtual tokens, this capability is not satisfied with TOTP.
- Enable FAS with Citrix Cloud based Workspace. Log into Citrix Cloud and hit the hamburger icon (3 lines) in the top left: 2. Click on Workspace Configuration: 3. Click the Authentication tab and you will see a new option saying “Configure Authentication with the Federated Authentication Service”. It will say “FAS is disabled”.
- Okta integrates with Citrix Workspace to provide intuitive Single Sign-On (SSO) and Adaptive Multi-Factor Authentication (MFA), enabling a unified and secure workspace for each employee With apps, files, and other resources accessed in one convenient location, employees stay engaged and productive throughout the workday.
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Symptoms or Error
Customer has enabled Okta authentication on Citrix Cloud Portal and they can successfully authenticate with user account in Okta and they get redirected to Workspace. However Workspace is completely empty. If they use AD authentication Desktops are displayed correctly.
Solution
Required Okta parameters described in Citrix Okta documentation were set to mandatory.
Problem Cause
Additional Resources
Netscaler Okta Mfa
https://docs.citrix.com/en-us/citrix-cloud/citrix-cloud-management/identity-access-management/okta-identity.html
https://www.citrix.com/blogs/2019/05/22/citrix-supports-identity-choice-with-okta-integration/
https://www.citrix.com/blogs/2019/05/22/citrix-supports-identity-choice-with-okta-integration/